That would mean a compromised Google account could compromise that second factor. Some providers also offer backups to cloud (Google Authenticator included). An export feature is nice and conveinient when migrating phones.Exporting to a compromised computer, or an unauthorized export to an attacker system could compromise that second factor for all of those accounts in an instant, and you wouldn't necessarily have a good way to detect that from a static export. It does appear when Google Authenticator is offered as a TOTP option by a vast majority of sites, other TOTP authenticator apps work as well by scanning the same QR code during setup. Google Authenticator seems to be the most common TOTP supported by most applications. I do think it's a valuable exercise as the potential efficiency benefits of standardization in this regard could be beneficial. I'd never ask to enumerate the client applications that would be required to know for sure. You may also find their requirements dictate there isn't a single MFA provider that can support all use cases. The right choice may be dictated based on the support of your various client's applications. That certainly changes things with respect to what would be best for your organization. It sounds lke you're referencing a MFA solution for IT Technicians at an MSP. The ones who I finally dealt with were brilliant.Each of the listed and referenced have their pros and cons. If you get connected to the tier 1 support from the Virtual Agent app and find them less than helpful (like I did), keep trying until you hit the right team. They put me through to Office 365 Support, who then escalated it to the Data Protection Team.Īccess is now restored and no account deletion required. I started with the global customer service phone numbers I finally hit the right support areas in Microsoft and they could not have been more helpful. You have to open all new accounts and no we can't cancel your existing account so you have to get your bank to stop payments and no, there is only one level of tech supportįor authenticator app problems and you can't be escalated to a second level support." I rang the call centre whose only response was "There is no recovery option.There is no other cloud services admin on the account.There is no option to send a text or email to get into the account.The only options presented when I try to login to Microsoft/Azure are to log in with the authenticator app or when I click sign in another way, I get two options a) approve a request on the authenticator app or b) use a verification code on my mobile app.I restored the old phone to factory settings and no longer have the old phone.Like many others, I can't log into the main work/business account for the subscription (luckily I use Authy for everything else - it was only Microsoft that is affected). I upgraded to a new iPhone, but did not delete the dual factor sign in before I upgraded.
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